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BSBDIV601 Develop and Implement Diversity Policy

Question

Answered

Questions:

Task summary

This assessment task requires you in the role of General Manager of Aus Accountancy, to meet with your CEO to discuss diversity policy requirements and to prepare a briefing report.

You will then be required to develop a draft diversity policy and procedures for the company, an action plan for implementation, and a questionnaire for use in the workplace following the implementation.

Also you are required to present the new diversity policy and procedures and action plan to Aus Accountancy staff for information and for their feedback.

After the presentation, you will need to include your ideas on diversity actions, which you will use to update your draft diversity policy and procedures and action plan.

Carefully read the following scenario.

Aus Accountancy is a large accountancy firm with 25 staff, ranging from senior management staff to administration staff. The company currently has one office located in Sydney.

The company is in a period of expansion and needs to ensure that it can access a sufficient number of qualified staff. The company has been struggling with this over the last 12 months. The CEO has therefore decided that one of the strategies used to try and access staff will be to develop a formal diversity policy and procedures as well as an action plan, which will give the company access to a larger pool of staff, as well as reap all the benefits of diversity.

Complete the following activities:

  1. Participate in a meeting with the CEO (your assessor).

As the General Manager of the company you have been asked to coordinate development of the company’s new diversity policy and procedures.

Review the case study information prior to meeting with the CEO to discuss initial requirements.

During the meeting, the CEO will discuss the organisation’s requirements for diversity policy and procedures with you, as well as existing practices in relation to diversity. 

  1. Write a diversity briefing report.

 Following the meeting, you will be required to conduct research to assist in the development of the policy and procedures and write a briefing report on your research.

Your briefing report should, as a minimum, addresses the following:

  • Purpose of the report, including current company position on diversity and existing policies and procedures that need to be taken into account.
  • Australian diversity facts and figures including:

o  Australia’s multicultural society, including Aboriginal and Torres Strait

Islanders and percentage of people born overseas and major countries of origin

o  Religions

o  Age structure

o  Demographics of those with a disability and types of disability

  • Diversity within the business environment, including cultures, beliefs, traditions and practices
  • Intended and unintended impacts of diversity including:

o  The benefits of diversity in the workplace and to society as a whole

o How a diverse society contributes to Australia’s image globally and to economic growth.

o  How diversity can drive innovation

  • Describe contemporary theory about diversity and its potential contribution to business advantage
  • Identify benchmarks and other measurement indicators for planning and assessing the impacts of policy implementation.
  • Legal requirements in relation to workplace diversity. List at least five Acts of legislation and explain the purpose of each.
  • Examples of at least 2 diversity policies and procedures.
  • Example diversity actions to inform the diversity action plan. You should research at least five examples to start off the diversity action plan.

Use the Briefing Report Template to guide your work.

  1. Develop a diversity policy and procedures.

Develop the policy and procedures based on your research activity 1.

Keep in mind that this will be a draft version of this document, and you should name it accordingly. You will refine it and produce a final version following a presentation that will include their feedback.

  1. Develop a diversity action plan.

You are also required to develop a diversity action plan to ensure that the company commences diversity action using your research and template.

Use the Action Plan Template to guide your work.

 Keep in mind that this will be a draft version of this document, and you should name it accordingly.

  1. Develop a questionnaire.

As you are also required to assess the impact of the diversity policy and

Your questionnaire should include at least 10 questions, and include a rating scale for staff to indicate their agreement or disagreement with the statement.

  1. Develop a PowerPoint presentation.

 Prepare to present the new diversity policy and procedures and action plan to staff by developing a PowerPoint presentation.

The presentation must address the following:

  • Diversity within the business environment, including cultures, beliefs, traditions and practices.
  • Benefits of diversity as described in your briefing report plus diversity facts and figures.
  • Intended outcome of the policy.
  • An outline of the new diversity policy and procedure and the rationale for development (as set out in the briefing report)
  • Planned diversity actions.
  • You will be required to develop at least 8 slides to accompany your presentation. Wherever practical, the slides should include graphics such as table or charts or images.

You should include the diversity facts and figures in your presentation first and then, at the end of the presentation, outline the new diversity policy and procedure and action plan.

The staff that you will present to are a diverse group of individuals with varying levels of language and literacy skills, so you need to make sure the presentation is simple and clear and interesting to motivate them to adopt the new policy and procedures.

  1. Deliver your presentation.

 Using the PowerPoint presentation that you have developed, deliver a presentation to staff. Your assessor will be present as one of the staff members and will also organise another 2 other students to attend.

At the outset of the presentation, indicate that the team will be able to ask questions during and at the end of the presentation. Also inform staff that you would like to brainstorm further diversity ideas for the action plan at the end of During the presentation, demonstrate effective communication skills including:

  • Speaking clearly and concisely
  • Using non-verbal communication to assist with understanding
  • Asking questions to identify required information
  • Responding to questions as required
  • Using active listening techniques to confirm understanding

At the conclusion of your presentation, seek feedback from staff on the new diversity policy and procedures, as well as ideas to inform the diversity action plan. Take notes on this feedback.

  1. Revise your diversity policy and procedures and your diversity action plan.

These updates should include the feedback that came out in the meeting. Ensure that the updated documents are named accordingly.

  1. Draft an email to all staff (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should give an explanation and an interpretation of the diversity policy and procedures and the diversity action plan.

Assessment Task 2- Project and Case Study

Part A

Task summary

This task requires you to conduct further research, then review and update the diversity policy and procedures based on input from the CEO.

Carefully read the following scenario.

The diversity policy and procedure has been implemented, as well as the action plan. However, the CEO still wants further improvements to the policy and procedures, and wants to discuss some outcomes to date, and so calls you in for a meeting.

Complete the following activities:

  1. Meet with the CEO (your assessor).

You should take notes on what you discuss with the CEO to assist you in the following activity.

The CEO will give you information about the outcomes of the diversity policy and procedures and action plan.

The CEO will then advise you of an area of the diversity policy and procedures which they feel needs to be improved, including the rationale for the improvement.

During the meeting, you will need to use effective communication skills to ask questions and to confirm that you have correctly understood the information provided.

  1. Report on diversity best practices.

Following the meeting, assess the information provided to you and research best practices for the area identified by the CEO. 

Include the following in your report:

 A summary of changes that have occurred in: o Business activities

o  Team plans

o  Staff performance

  • The identified unintended impacts of the policy
  • Advise on the best practices you have identified
  • Recommendations for updating the policy and procedures.
  1. Finalise diversity policy and procedures.

Update your diversity policy and procedures from Assessment Task 1 with the new area that you have written the report on.

Ensure that the final version of the document is named accordingly.

Part B

Task summary

This task requires you to review the case studies included in Case Studies Student, to consider the questions posed, and to research legal requirements.

Diversity Case Studies

Case study one

Valarie is employed as an Administration Officer. She also answers calls from customers. Valarie has recently married and converted to Judaism. Her husband follows the Jewish faith and converting was something she felt was really important to her new relationship. Valarie has mentioned that she would like to leave work early on Friday afternoon to begin to observe the Sabbath.

Valarie has now written a formal letter to you requesting permission to leave work early on Friday afternoons. She has stated that she will take responsibility to catch up on any missed work.

The company does not currently have flexible working arrangements.

Valarie has been employed with the company for 2 years and is a permanent employee.

Consider:

  • What issues do you consider in your response?
  • What are the legal requirements?
  • What would be your response as a Manager?

Case study two

You have observed that a Muslim staff member never shakes hands with female clients. You are concerned that this will impact on his relationships. You are considering asking him to shake female clients’ hands.

Consider:

  • What issues should you consider in your response?
  • What are the legal requirements?
  • As a Manager, how should you deal with this issue?

Case study three

A staff member, Delores, has approached you with a request not to have to deal with a particular customer because they feel she is treating them in a racist manner.

Consider:

  • Can she refuse to deal with a customer on these grounds?
  • What are the legal requirements?
  • As a Manager, how should you deal with this issue?

Case study four

In a meeting with you (Team Leader), a staff member, Jackie, expresses a concern to you. They have recently disclosed their sexuality to a colleague, Jill, whom they have always got on well with. Jill was surprised and stated that she has a strong moral objection to lesbians and gay men. Jill had said as she felt it was not acceptable to be a lesbian but did want maintain a positive relationship with Jackie, she requested Jackie should help in this matter by not referring greatly to their sexuality again.

Consider:

  • Is this response acceptable?
  • What are the issues to consider?
  • What are the legal requirements?
  • As a Manager, how should you deal with this issue?

Case study five

A staff member employed with the company for five years ago was diagnosed with depression about a year ago. She did not tell you until three months ago, when she confided in you about what she was experiencing and the treatment she was getting from her doctor and therapist. A month ago the staff member was signed off on sick leave.

She returned to work last week but is overwhelmed. You are prepared to help this staff member for another month but after that, you are feeling it might be time to terminate the staff member’s employment.

Consider:

  • What support could you offer the staff member?
  • Are there any legal requirements?
  • As a Manager, how should you deal with this issue?

BSBDIV601 Develop and Implement Diversity Policy

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