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MAN6936 Enterprise Architecture

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The STARDUST Insurance group, acting worldwide, is in the process of creating their enterprise Architecture. They decide that they will investigate their existing claims handling and fulfilment procedures and linked system environments for windscreen repairs first. The auto windshield claims value chain can be viewed as including three subprocesses: handling the reporting of the claim (which includes checking insurance coverage to see if the customer is insured); repairing the windshield; and processing the insurance claim and sewing payment.
 
Apart from STARDUST Insurance and the insured customer (insuree), the other partners in the process include independent insurance agents who sell STARDUST Insurance policies and glass repair shops that repair windshields. These agents have access to STARDUST's systems in various forms. There are several inefficiencies and customer service problems in the current windshield repair claims process at STARDUST Insurance. When an insured customer needs to have their windshield repaired, the insuree usually calls his independent insurance agent or STARDUST Insurance' main office to inquire where to take their vehicle to have the repairs conducted.
 
In many cases, the insuree encounters delay in reaching the agent or STARDUST Insurance due to the backlog of phone calls at these locations. When the insuree does get through, the agent or STARDUST Insurance checks if the claimant is a STARDUST member and that his claim is valid. The agent uses STARDUSTS own claims management system FASTCLAIM for this to look up the member status of the claimant. FASTCLAIM as the central claims management system runs on bare metal servers hosted in a nearby datacentre.
 
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244SAM Managing Business

Question: Module learning outcomes being assessed LO1. Identify and describe the key principles related to the management and development of people within organizationsLO2. Evaluate the differing management styles and levels of management decision making within an organization.LO3. Critically an ...

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CDEV1830 career success

This assignment is due by the end of module ten.   Purpose Your polished resume and cover letter will serve to market your skills to employers.   Explanation of tasks During modules 8, 9, and 10, you worked on a series of worksheets to help develop you resume and cover letter.   ...

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Responsibilities of Management

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